Welcome to GLAM CODE. These terms and conditions governs the use of services provide by GlamCode though the website https://www.glamcode.in/ and the mobile app or through other authorised social media channels and authorised no. which 8127111333 (Hereinafter called as platform)
In the event you are contacting Glamcode or entering through its Platform, you agree that you enter into the legal binding Contract with Glamcode and by using the services which includes includes the services which has led to the cancellation, you represent and warrant that you full legal capacity to enter into the contract and binds with the terms and condition of the Glamcode. In the event you represent any other person or you book services for any other person you agree that you have necessary authority/ power to bind such a person.
IF YOU OBJECT TO ANYTHING IN THESE TERMS and condition OF SERVICE , YOU ARE NOT PERMITTED TO USE THE SERVICES.
The present document shall constitute and be deemed to be electronic record as defined and in accordance to the provisions of the Information Technology Act, 2000 and the rules made there under, applicable to electronic record, as well as any amended provisions including but not limited to legislations stipulated in various statues relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is being published on www.glamcode.in and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.
In these terms and conditions, unless the context specifies otherwise:
"Glamcode shall mean Glamcode - Salon at Home incorporated under the sole proprietorship registered at 3/34 Basement,Vineet Khand, GomtiNagar Lucknow and such expression shall, unless it be repugnant to the subject or context thereof, include its successors, assigns, representatives and transferee.
"Salon At Home” means an event/ program/ platform designed for its female customers by Glamcode with the objective of providing salon services at their respective home.
“Glamcode Customer/User” means a Glamcode customer, who is registered as a Customer/user of Glamcode holding a unique user ID on the mobile App/Website of Glamcode.
"Event/Program” means the service, managed and operated by Glamcode through its Beautician Partners offering benefits, facilities or arrangements of Salon at home to its allocated registered users/customers.
"Working Days” means the period from Monday to Saturday. Timings are from 9.00 am to 6:30 pm only.
2. GENERAL CONDITIONS
GlamCode users /customer agrees that by using the Platform using login/creating account, Users/customers agrees that they have read and understood these terms and conditions of the Platform and authorise us to call/sms/email you in future for products and promotions.
Registration into Glamcode Platform is voluntary, open to all natural persons above the age of 18.
Glamcode provides services for females. We don’t do cross gender service. i.e Female to Female services.
The entire responsibility is on the customer for booking the services from Platform and the residence owner or the person booking the services for herself or for someone else shall ensure that the female therapists / beauticians visiting their premises are professionally respected and their personal, physical or emotional safety is not breached under any circumstances. Any deliberate abuse of the therapist's/beauticians personal and emotional safety will result in criminal prosecution of the customer in the jurisdiction of local court.
Glamcode reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on www.glamcode.in. Users’ continued usage of Platform holding Glamcode Account following the posting of changes on www.glamcode.in will indicate their acceptance of changes.
Glamcode Account is valid for lifetime post registration unless terminated in accordance with these terms and conditions.
Glamcode user/ customers will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to the user/customers, by Glamcode.
The Glamcode account of the user/customers at all times remains the property of Glamcode, which reserves the right at any time in its absolute discretion and without giving notice to such users to deactivate their account.
Glamcode shall not be liable for any loss or damage, whether direct or indirect, resulting from service provider or the product sold by the service provider.
Platform may be modified at the sole discretion of Glamcode from time to time without intimation to the Glamcode customers/users.
If there are any change in the contact details (mobile number/ email id/ address) of a Glamcode customer/users from what has been registered with Glamcode, the users must update the respective contact details immediately either through the website, mobile app, contact centre or any other channels to avoid any misuse of customer’s Glamcode Account. GLamcode shall not be liable for any loss or other relevant damages incurred by the customers/ users, if necessary details are not updated with Glamcode on time.
All Glamcode dispute complaints older than 48 hours from the time of the service availed will not be entertained. Glamcode customer/Users must provide proof of service availed as required to register any dispute.
Each provision of the Terms is independent of each other. If any provision of the Terms is found void and unenforceable, it will not affect the validity of the remaining provisions of Terms, which shall remain valid and enforceable.
End moment service changes or cancellation might incur conveyance charges upto Rs. 500.
GLamcode has the right to change your Stylist at the end moment. This might happen due to any emergency or health issue with the already assigned Stylist or any of the reason whatsoever. In case of no Stylist availability in your location due to health issue of the Stylist or any other emergency, GLamcode also has the right to cancel your booking at any point of time which includes at the end moment due to any circumstances or in case of any emergency.
In Case of Online Payment or Prepayment ,Full amount will be refunded(excluding the transaction charge of 2%) if the cancellation is done before 6 hours of the scheduled service. No refund will be given in case of cancellation within 6 hours of the scheduled service.
In the event the Customer has booked a service on the Website/App and made an online payment for the same, Glamcode shall send a message using Short Messaging Service (SMS)/Whatsapp to the designated contact number of such Customer, confirming such Services and acknowledging such payment. In the event the Customer cancels the appointment, once the payment for the same is made, the Customer shall have the following options for refund: i. Refund of entire amount paid, into the designated bank account of such customer. This may take up to 14 working days depending on the bank of the customer. ii. Refund of entire amount paid, into the Glamcode Wallet of the Customer. The amount shall remain in the Customer's wallet, and may be redeemed by the Customer on their next purchase.
Glamcode access your Google accounts which autofills your email/phone number in the Sign Up and Login forms. This information is used for Login and Sign Up and calling by Glamcode Customer Care and Stylist.
Once the services has been availed there will be no refund of service charge.
In the event the customer or stylist makes an arrangement outside the PLatform for services, it shall be sole responsibility of the user/customer if it faces any issue/loss financial, mental or service related.
In the event, there arise any event wherein the customer claim any loss of item or personal belonging, Glamcode shall not be responsible for the same. The same shall be an individual liability of the respective beautician and customer who availed the services.
WARRANTIES / GUARANTEE
All warranties and guarantees on the Glamcode services are the sole responsibility of the Service Provider/Seller(s) (except in some cases where the warranty or guarantee may be from the manufacturer(s)) providing the Beautician Service. Glamcode shall not be liable or responsible for any defect or deficiency in the products used and service provided by the beauticians whatsoever. Users has to inform prior to Glamcode about any allergy towards a particular product so that the Glamcode team can provide alternative product to the User. In case of any reaction or side effect caused due to the product which was not informed by the user to the Glamcode team', the Glamcode will not be responsible at all for the same. All guarantees and warranties on the Glamcode shall be transferred as is from the manufacturer or the Service provider/Seller(s). While booking any chemical treatment like hair rebonding, makeup if any issue arise, the same shall not be responsibility of Glamcode.
There might be slight itching and rashes after the service specially in waxing and chemical treatment depending on your skin sensitivity of skin. TGlamcode will not be responsible for any further chemical reaction in case you consult and take any Doctor medication due to chemical reaction. User agrees that they are taking the services at their own risk and cost,
Glamcode Users must contact the respective Seller(s) / Manufacturer (in case of manufacturer warranty) in the event of any defect or deficiency in the Service or product. In such event, Glamcode will purely act as a complaint routing agent. Glamcode will not be liable or responsible for the products and services offered through the Partner Beauticians or other service providers and Glamcode gives no warranty or representation either express or implied with respect to type, quality or fitness of goods acquired or their suitability for any purpose provided by the Supplier under this Program, whatsoever.
Customer/user agree to indemnify, defend and hold Glamcode, its affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), resulting from any breach or violation of Terms by you, or due to your activities related to the Glamcode Service, whether by use of User Account or otherwise.
These Terms contain the entire understanding and agreement between User and Glamcode and supersedes any and all prior or inconsistent understandings relating to Glamcode Service and your use of Glamcode Service. Terms cannot be changed or terminated orally. Any provision which must survive in order to allow us to enforce its meaning shall survive the termination of Terms. Terms and your use of Glamcode Service is governed by, construed and enforced in accordance with the laws of India applicable to contracts made, executed and wholly performed on the Glamcode Service, and, for the purposes of any and all legal or equitable actions, you specifically agree and submit to the exclusive jurisdiction and venue of the local Courts of Lucknow and you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction or otherwise.
Glamcode is a connector between the service provider and the customer. Though there is a thorough background check and screening done on our partner beauticians and therapists. Glamcode does not take any responsibility with regards to the behavior, actions or conduct of the beautician/therapists towards the customer. The customer/user should take care of their belongings and valuables during the visit of the beauticians/therapists. Glamcode will not be responsible for any loss or damage of valuables of Customers during or post visits of the beauticians/therapists booked through Glamcode.
The Glamcode service and all contents, materials and postings are without any representation or warranty of any kind.
Acceptance of booking amount is neither a commitment nor a guarantee by Glamcode to mandatorily provide a beautician/therapist for the services.
Glamcode is neither responsible nor liable for ensuring the quality of the products and services provided by the beauticians/therapists. Any need for a legal arbitration or proceedings which arises out of the service or the purchase of the products from the beautician/therapist is to be settled between the customer and the service provider without our involvement. In case of accidents like the steamer water spells on her body, wax is too hot, client’s face gets burned or anything wrong with client’s skin and place then in that case Beautician will be responsible and Glamcode will not be responsible in any circumstance.
Intellectual Property Rights :Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, GLamcode owns all Intellectual Property Rights to and in the Website/App, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that You shall not use, reproduce or distribute any content from the Website/App belonging to Glamcode without obtaining an express authorization from Glamcode. Notwithstanding the foregoing, it is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which You may upload, transmit or store when making use of our Services. However, with regard to the product customization Service (as against other Services like blogs and forums) You expressly agree that by uploading and posting content on to the Website/App for public viewing and reproduction/use of Your content by third party users, You accept as the User whereby You grant a non-exclusive license for the use of the same.